Most clubs and schools order by phone or email, receive their goods, then pay by invoice within 28 days. This guide covers how to order, how to pay, what delivery costs and what to do if something goes wrong.
You can order by phone on 01406 425999, by email to sales@teamstrides.co.uk or orders@teamstrides.co.uk, or by post. Include the date required, plus the invoice and despatch address if they are different. For medals, state the code, colour and quantity, and the centre and ribbon if applicable. For trophies, state the quantity, code, sport and any engraving details. For medals to your own design, state the quantity, size, shape and colour and send your design by email or post.
Yes. Once you have received your goods, we invoice you and ask you to pay within 28 days of the invoice date. For new customers, we reserve the right to supply on a proforma basis.
You can pay using the payment link on your invoice, by BACS using the invoice number as the reference, by cheque made payable to Team Strides, or over the phone with all major credit and debit cards. BACS account details are available on request.
The person ordering is ultimately responsible for making sure the account is paid in full, even if the order is on behalf of a club, league or association.
All consignments are despatched at cost, and we do not make money out of carriage. As a rough idea, up to 20kg on a next day service is £7.95 plus VAT. All prices on our site exclude carriage and VAT.
Please check your items when they arrive, or sign for the consignment as unchecked. Breakages must be reported within 48 hours of receipt.
Yes. Quote your previous invoice number or the product codes and we will repeat the order for you.
TeamStrides Ltd, Unit 1 Station Road, Holbeach, Spalding, Lincolnshire, PE12 7LF
Telephone: 01406 425999
Email: sales@teamstrides.co.uk
All prices on this site exclude carriage and VAT.
Monday 9am-5pm
Tuesday 9am-5pm
Wednesday 9am-5pm
Thursday 9am-4pm
Friday 9am-3:30pm
